1. Introduction
Scott's Online Retailer Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
We are registered as a data controller with the Information Commissioner's Office (ICO). For any privacy-related queries, please contact us at hello@bestluxeuk.co.uk.
2. Information We Collect
2.1 Personal Information You Provide
When you place an order or create an account, we collect:
- Name
- Email address
- Telephone number
- Delivery and billing address
- Payment card details (processed securely by our payment provider)
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website
- Device type (mobile, tablet, desktop)
2.3 Cookies
We use cookies to improve your experience on our website. For more information, please see our Cookie Policy.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 To Fulfil Orders
- Processing and dispatching your orders
- Sending order confirmations and delivery updates
- Managing returns and refunds
3.2 To Communicate With You
- Responding to enquiries and customer service requests
- Sending important updates about your orders
- With your consent, sending marketing communications
3.3 To Improve Our Services
- Analysing website usage to improve user experience
- Developing new products and services
- Conducting research and analysis
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: To fulfil our obligations when you place an order
- Legitimate Interest: To improve our services and prevent fraud
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with tax and accounting requirements
5. Data Sharing
We share your personal data with the following third parties:
5.1 Service Providers
- Payment Processors: To securely process payments (we never store full card details)
- Delivery Partners: Royal Mail, DPD, and other couriers to deliver your orders
- Email Service Providers: To send order confirmations and marketing emails
- Website Hosting: To host and maintain our website
5.2 We Do Not
- Sell your personal data to third parties
- Share your data for third-party marketing without your explicit consent
- Transfer your data outside the UK/EEA without appropriate safeguards
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data:
- SSL encryption for all data transmission
- Secure payment processing through PCI-DSS compliant providers
- Regular security assessments and updates
- Access controls and staff training
- Regular data backups
7. Data Retention
We retain your personal data for the following periods:
- Order Information: 7 years (for tax and legal compliance)
- Account Information: Until you request deletion or close your account
- Marketing Preferences: Until you unsubscribe
- Website Analytics: 26 months
8. Your Rights
Under UK GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request your data in a machine-readable format
- Right to Object: Object to processing for marketing purposes
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, please contact us at hello@bestluxeuk.co.uk.
9. Marketing Communications
We will only send you marketing emails if you have explicitly opted in. You can unsubscribe at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us at hello@bestluxeuk.co.uk
- Updating your preferences in your account settings
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
11. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.
13. Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: www.ico.org.uk
- Telephone: 0303 123 1113
14. Contact Us
For any questions about this privacy policy or your personal data, please contact us:
- Email: hello@bestluxeuk.co.uk
- Phone: 07401 137236
- Post: Data Protection Officer, Scott's Online Retailer Ltd, Suite 1 The Junction, Merchants Quay, Manchester, M50 3SG